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Submission - Consumer Protection in the Communications Industry: Moving to best practice (May 2008)

          

CHOICE

Consumer Protection in the Communications Industry: Moving to best practice

(May 2008)

 

Document Purpose

This document was submitted to the 2008 Telecommunications Consumer Representation Stakeholder Forum (external link).

Browse and Download

• Download PDF version - 596 KB
• Download CHOICE’s PDF publication (October 2008) - 925KB
• Browse online version:
  • Title Page
  • Contents
  • 1. Scope and Purpose
  • 2. Consumer Protection Framework in Telecommunications
  • 3. Comparison with other sectors
  • 4. An improved model
  • 5. Appendix 1 - Summary of Australian Codes
  • 6. Appendix 2 - Case Study on the Code on Information on Accessibility Features for Telephone Equipment
  • 7. Appendix 3 - Resources

Copyright

Copyright © 2008 Galexia.

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